Privacy Policy

The Company Sensitive Nature Ltd, Based in United Kingdom, 28 Ampthill Road, SO15 8LL SOUTHAMPTON, the administrator of the on-line shop, declares that all personal data is considered strictly confidential and is treated in accordance with applicable legal provisions in the field of personal data protection.

The security of your personal data is our priority. In this Privacy Policy you will find information about what personal information we collect about you, under what legal title we process it, what purposes we use it for, how long we store it for, and to whom we may transfer it. In the Policy, we will also inform you about your rights in connection with the processing of your personal data.

1. What personal data do we process?

1.1. Purchase

The most common information you provide to us:

1. IDENTIFICATION DATA: first name and surname, company name

2. CONTACT DETAILS: which include email address, postage address, billing address, telephone number, payment details

3.DATA GENERATED ON THE BASIS OF THE DURATION OF THE AGREEMENT: specifically the product purchased, the volume of services provided and the customer segment.

1.2.Registered Customer

Within your account, you have unlimited access to your personal data, as well as to its possible modification. In the account, you can view the history of your completed orders, products purchased and unfinished orders.

1.3. Subscribed to newsletters

You can receive newsletters from us regarding products similar to those you have purchased from us. You can always unsubscribe from these newsletters via the “unsubscribe” link in the footer of each email containing such messages. If you have a customer account, you can also unsubscribe in your account.

If you have subscribed to our newsletters, we process the following data:

    1. IDENTIFICATION DATA,: in particular first name;
    2. CONTACT DETAILS: thanks to which we can communicate with you, specifically your email address
    3. DEMOGRAPHIC DATA: derived from your settings and behaviour on the website, which include gender and preferred language.

1.4. If you visit our website

When you visit our website, we collect various types of information about you during your visit, such as your IP address, browser settings, preferred language and websites visited, including the time of the visit. We also monitor your movements on the website, i.e. which links you click on, so that we can customise the displayed content and offer you products and content that you will appreciate.

When you visit our website, we store and subsequently read cookies in the Internet browser and device you use; we address cookies in a separate chapter of this Policy. However, in addition to cookies, we also process information about your behaviour on the website, your IP address and data provided by your browser, specifically the resolution, the operating system of your device, including its version, and language settings.

1.5. If you contact us on the customer line or social networks

If you decide to contact our customer service or company email, we mainly process records of telephone calls that are monitored, as well as records of email communication.

If you contact us regarding your request via our website or profile on selected social networks, the processing of your personal data is governed exclusively by the privacy policy of the company that operates the given social network.

2. For what purpose do we process personal data?

2.1. Purchases of goods and services

We most often process your personal data in order to fulfil a Purchase Agreement, so that we can successfully process your order sent via our website, mobile application or customer line and deliver the goods to you. The email address and telephone number are used to send an order confirmation, deliver a confirmation of receipt of payment, or send an electronic invoice, as well as to keep you informed about the status of your order and any other individual communication regarding the order.

2.2. Marketing offers

We send you commercial communications regarding similar products to those you purchased from us. You can always unsubscribe from these messages via the “unsubscribe” link in the footer of each email containing these messages. If you are a registered customer, we also send you commercial messages via text messages or push notifications in our mobile application. You can also receive push notifications containing commercial messages on Facebook, Instagram or via Messenger. This processing is governed by the privacy policy of the given social network. If you unsubscribe from commercial communications, we will no longer use your electronic contact details for this purpose.

2.3. Customising and creating content, ensuring better website traffic

We want to customise the content and recommend goods you are interested in. For this reason, we use the personal data we collect to personalise the content and offers on our website. The marketing offers you see may be selected on the basis of additional information we have obtained about you over time on the basis of contact and demographic information and favourites, as well as other information related to the use of our website. However, we do not perform fully automated processing that would have legal effects for you.

We process information about your behaviour on our website, which allows us to obtain information on the basis of which we can constantly improve our website for you to make it as user-friendly as possible. We may also process your personal data to generate various statistics, such as tracking traffic or measuring the effectiveness of advertising, as well as to test new functionalities of our website or mobile application. Information about your behaviour on the website is important, among other things, for any prevention of attacks on our website.

You can also create certain content on our website. If you decide to write a review of the products you have purchased, we will process your personal data in order to process and display that review. If you join the discussion of our blog articles and leave us a comment, we will process your personal data in order to process and display that comment.

2.4. Customer support and communication

We are constantly striving to improve the services provided by our customer service, and in order to be able to respond to your requests as quickly as possible and provide that service, we need your personal data to successfully process your requests or eliminate potential problems in fulfilling a Purchase Agreement. If you contact us by phone, we will record your call with us after prior notice so that we can continue to improve our services.

2.5. Satisfaction assessment on rating portals

In connection with a purchase, you may also receive a request for its rating through a selected rating portal. In that case, the purpose of processing is to determine your satisfaction.

2.6. Improving services

We use your personal data to continuously improve our services and systems, including the addition of new functionalities. We also process personal data in order to make informed decisions using comprehensive analyses and business intelligence, based on our legitimate interest that stems from the freedom of business and the need to improve the services we provide in order to succeed among the competition. However, in order to ensure sufficient protection of your rights and interests, we use personal data which is as anonymous as possible for this purpose.

2.7. Protection, security and dispute resolution

We may also process your personal data to ensure the protection and security of our customers and systems, to exercise our rights and make legal claims, to detect and prevent fraud, to resolve disputes or to enforce our agreements. We may also process personal data for the purposes of any audits carried out by public authorities.

3. To whom do we transfer personal data?

In most cases, we process your personal data for our own purposes as a controller, which means that we determine the above-mentioned purposes for the collection of your personal data, the means of processing and the proper execution.

We transfer your personal data to our partners only if it is necessary within the performance of a Purchase Agreement, e.g. to ensure payment or transport, on the basis of a legitimate interest, or if you have given your consent to the transfer in advance.

We also transfer your personal data to our processors, who, of course, comply with the statutory conditions for personal data protection. These processors process personal data according to our instructions and your rights are not affected by this processing. With your consent, we may also transfer your personal data to social networks or marketing tool operators to display targeted advertising on other websites.

  • 3.1. Categories of recipients

We may transfer your personal data to the following entities:

    • payment service companies for the purpose of processing payments based on your order, i.e. fulfilling a Purchase Agreement;
    • carriers for the purpose of delivering the products or services you have ordered and resolving complaints, including withdrawal from a Purchase Agreement;
    • suppliers of goods or service centres in connection with a complaint related to goods or services ordered by you;
    • social networks if you communicate with us through them or share content with us through social plugins;
    • legal or financial representatives or courts for the purpose of the processing of tax documents, recovery of debts or for other reasons ensuing from the fulfilment of our statutory obligations;
    • public authorities in the case of enforcement of our rights (e.g. the police).

If third parties use your personal data in the course of their own legitimate interests, we are not responsible for such processing. Such possible processing is governed exclusively by the privacy policies of the relevant companies and persons.

4. For how long do we process personal data and how is it secured?

4.1. Duration of processing

We primarily process your personal data for the duration of our contractual relationship, i.e. the duration of a Purchase Agreement. We are obliged to process the personal data that is necessary for the performance of all our obligations, whether these are obligations arising from the Agreement concluded between us or from generally binding legal regulations, for the period specified by the legal regulations or in accordance with them. For example, in the case of accounting documents issued by us, we as a controller are obliged to keep information about you for at least ten years from the date of issue.

We primarily process personal data for the duration of the contractual relationship, i.e. the duration of a Purchase Agreement. In addition, we also process personal data for the period strictly necessary to be able to properly fulfil all our obligations arising from the concluded Agreement and generally binding legal regulations. For example, in the case of accounting documents issued by us, we are obliged to keep information about you for at least ten years.

As part of the fulfilment of your requests and the provision of quality customer service, we process your personal data as of the conclusion of our contractual relationship, including one year from the end of the warranty period of goods purchased for the purpose of the resolution of potential disputes.

If you communicate with us through our customer service, we store personal data from the communication for a period of two years, including the recordings of calls that are monitored.

If you give us consent to the sending of commercial communications, this consent is valid for a period of four years or until revoked.

In other cases, the duration of the processing of your personal data ensues from the purpose of processing or is determined by binding legal regulations in the field of personal data protection. Your personal data is automatically erased after the set processing periods expire.

4.2. Security

The personal data we have collected about you and which we process is transmitted to us in an already encrypted form, using the SSL (secure socket layer) encryption system for this transmission. This system ensures that your personal data is safe when your browser communicates with our server. We secure our website and other systems with which we work with appropriate technical and organisational measures against the loss and destruction of your personal data, against access of unauthorised persons to your personal data and against the modification or dissemination of your data.

We are continuously improving this security, and we also require our processors to prove the compliance of the systems they use with the GDPR.

If you register, access to your customer account is possible only after entering the password you have chosen. We do not have access to your password because we store it in an encrypted form that is not decryptable, even for us.

Among other things, we would like to appeal to you that it is essential that you do not disclose your login details to third parties. We recommend that you log out when you are finished with your customer account, especially if you share the device with other users. We do not take responsibility for any misuse of your password unless we cause such a situation directly.

5. How do we use cookies?

We also use cookies so that our website can function properly, and so that our offer is relevant, interesting and user-friendly for you. In order to use cookies, the Internet browser you use needs to support them. Our website works without cookies but to a very limited extent and with the inability to use some basic functions.

Cookies are a standard tool for storing information regarding the use of websites.

Cookies are small text files that are created automatically when you visit each website and that are stored within the browser you use on your computer, smartphone or other device. Thanks to some cookies, we can link your activities on our website until you close the browser. These cookies are automatically deleted when the browser window is closed.

However, other cookies remain in your browser or device for a set period of time and are reactivated each time you visit our website. In addition to cookies, we also use what are called tracking pixels, which are small images invisible to the average user that are based on a similar principle to cookies. The time for which cookies are left in your browser or device depends on the settings of the cookies themselves and also on the settings of your browser. We store data obtained from cookies for a maximum of one year.

6.What are your rights and how can you exercise them?

Just as we have our rights and obligations when processing your personal data, you also have certain rights that you can exercise. These rights include:

6.1. Right of access

You have the right to request free information about the processing of your personal data – what data we process about you, for what purpose and for how long, where we collect your data and to whom we transfer it. As part of the right of access, you can also ask us to send you a structured, machine-readable format of the processed data.

6.2. Right of rectification

If you find that the processed personal data is incorrect or incomplete, you have the right to request its rectification. We will be happy to correct or supplement your data without undue delay. Just send your request to the email address:

6.3. Right of erasure

In some cases, you can exercise the right to erasure of the personal data about you that we process. We will erase or anonymise your personal data without undue delay. However, this does not apply to the personal data that we need to fulfil our statutory obligations and the retention of which is required by law (e.g. processing of an already-placed order) or for the protection of our legitimate interests. Personal data will also be destroyed if it is no longer needed for the specified purpose or if the storage of your personal data is inadmissible for other reasons stipulated by law.

6.4. Right to restrict processing

In some cases, you may also exercise the right to restrict the processing of personal data that we process about you. You may request that the personal data indicated by you is not subject to further processing for a limited period of time.

6.5. Right to object to processing

You have the right to object to the processing of personal data that takes place on the basis of our legitimate interest. If it is processing for marketing purposes, we will stop processing the personal data without undue delay. However, in other cases, we will do so on the basis of a reassessment of our legitimate interests and your rights and reasons.

6.6. Right to lodge a complaint

The exercise of the rights and procedures set out above in no way restricts your right to lodge a complaint with the competent supervisory authority. You may exercise this right, in particular, if you believe that we process your personal data without authorisation or in violation of generally binding legal regulations.