Terms and Conditions Ordering

Delivery

It is our aim to despatch goods within 24 hours from the time they are ordered (subject to payment). Please allow 1-3 days for delivery. Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Courier will attempt to deliver package up to two times.

Shipping price:£ 3.99*

Postage for extra large parcels will be set up individually. (more then 5kg)

We do not ship outside UK.

Claims

Claims arising from damage to goods in transit must be brought to the attention of Sensitive Nature Ltd (info@mollon-pro.co.uk) in writing within 3 days of receipt of goods. Claims made outside of this time limit will not be accepted.

Returned Goods

In exceptional circumstances we accept returned goods but only if the following conditions are met:

a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.

b) The item must be in perfect resalable condition.

c) No returned goods will be accepted unless a returns authorisation has been given.

d) Return postage will be fully paid by the buyer. Tracking number must be provided.